What website/security technologies are mentioned for Raahi’s site?
The site uses HTTPS (TLS) for encryption in transit, Shopify for the storefront, ToastTab for ordering, and hCaptcha on contact forms.
Which site policies are explicitly referenced in the research?
Referenced policies include an hCaptcha Privacy Policy, hCaptcha Terms of Service, and a Cancellation policy.
What authentication method is used for Raahi’s newsletter signup?
The research lists email as the authentication method for newsletter signup.
Which payment/security standards are noted as relevant in the industry nuances?
Payment Card Industry Data Security Standard (PCI DSS) is listed as relevant for handling customer payment card data via online ordering and in‑store systems.
Which food safety and public‑health regulations are identified as relevant?
Applicable regulations and authorities listed include the Safe Food for Canadians Regulations (CFIA), Ontario Food Premises Regulation (under Health Protection and Promotion Act), and Ottawa Public Health food safety requirements.
What labeling and allergen obligations are noted as relevant?
The research highlights Allergen Labelling & Food and Drug Regulations obligations to identify priority allergens and provide accurate ingredient/allergen information, especially for pre‑packaged items and customer inquiries.
Which marketing/privacy laws are noted as relevant to Raahi’s communications?
Canada Anti‑Spam Legislation (CASL) and federal/provincial privacy laws (PIPEDA/provincial equivalents) are listed as relevant for newsletter/email marketing and customer data handling.
What employment and labour regulations are noted as relevant?
Ontario employment and labour rules under the Employment Standards Act are listed as relevant for wages, hours, scheduling, gratuities/tips handling, and recruitment messaging.
What licensing or third‑party requirements are noted for media or music?
The research notes SOCAN/Re:Sound licensing requirements for playing recorded music in dining spaces or promotional use.
Are there legal considerations about allergen, dietary, or advertising claims?
Yes — the research warns that allergen/dietary claims (e.g., “gluten‑free,” “vegan,” “halal”) and health/nutrition statements must be accurate and supported to avoid legal exposure.
What consumer‑protection and refund policy requirements are noted for Raahi’s shop and services?
Refund, cancellation, and gift‑card policies must be clearly communicated to meet consumer‑protection rules.
How should Raahi label spice and heat on menu items?
Menu items should accurately label heat levels and flavour expectations to prevent customer dissatisfaction or safety issues.
Should menu item names include translations or descriptions for non‑South‑Asian customers?
Yes — menu item names may remain authentic, but the research advises providing clear English/French descriptions so non‑South‑Asian customers understand ingredients and allergens.
What caution is advised when advertising local‑sourcing or “made in‑house” claims?
Marketing may highlight local sourcing and in‑house preparation but should avoid overstating provenance without supplier verification.
What is Raahi’s refund and cancellation policy for shop orders, tiffin subscriptions, and catering?
Refunds and cancellations are handled according to Raahi’s published policies and on a case‑by‑case basis for large orders; customers should consult the site’s cancellation/returns information or contact support for resolution.
Are online payments secure and PCI compliant?
Online payments are processed through Shopify and ToastTab integrations using HTTPS/TLS and trusted payment processors; card security and PCI compliance are managed by those payment providers.
How does Raahi protect customer data and privacy?
Raahi follows applicable Canadian privacy laws and uses secure web technologies (HTTPS and hCaptcha) for forms; customers can review the site’s privacy policy or contact Raahi for details about data use and retention.